D+AS MAGAZINE

FEATURES — Dateline's Allegations Against AA Able Overhead Door

© 2002 Door & Access Systems
Publish Date: Spring 2002
Author: Tom Wadsworth
Page 30


Dateline's Allegations Against AA Able Overhead Door

Situation #1: Unaligned Photo-Eyes
  1. The repairman said that the door wouldn't work because the rollers had no ball bearings.
  2. He charged $15 each for new rollers.
  3. He realigned the photo-eyes but never told the customer that the photo-eyes were the problem.
  4. Total invoice: $405.87.

Situation #2: Unaligned Photo-Eyes

  1. The repairman charged $129.88 for a circuit board and $62.50 for a capacitor.
  2. It appeared that the original circuit board was never actually replaced.
  3. Total invoice: $301.

Situation #3: Changed Codes on Transmitter

  1. The repairman fixed the codes, but never told the customer that the codes were the problem.
  2. The repairman said the problem was the receiver.
  3. When the customer asked for the old parts, the repairman said they "had to go back to the company."
  4. Total invoice: $337.71.

In Conclusion …

  1. The company "vastly overcharged our homeowners three out of four times."
  2. Dateline "couldn't find a central office" for the company.
  3. Dateline: "We heard the manager tell his repairmen, quote, 'Work those tickets so they stay high. Stay around $400.'"
  4. Dateline: "We also heard the manager tell his men to, quote, 'use a little scare tactic. "You know, ma'am, I would hate for this door to crash on your brand new SUV." That turns a $39 service fee into a good ticket.'"

Dateline: "AA Able returned our money."